What are the charges for Shipping?
All orders come with Free Worldwide Shipping with no minimum purchase!
To support the free delivery we provide, here are our expected delivery timelines:
United States: 5-13 days
United Kingdom: 7-14 days
Rest of the world: 20-30 days
If I paid for Insured Shipping - Insurance for lost/damaged/stolen orders. What does it entail?
Your items are processed faster, and we offer 1 free replacement - should your item get lost or damaged during transit.
Note: errors due to customer's negligence such as wrong addresses entered during checkout are not covered.
Is expedited shipping available?
Yes! Priority Insured Express Shipping (4-7 days) is available at 35USD.
*All shipping timeframes provided are on top of production timeline
Can I change my shipping address?
Your shipping address can only be changed before the parcel has been posted out*.
How will I be notified of my order status?
A tracking number and tracking link will be sent via email once your parcel has been dispatched
I have not received my parcel after 3 weeks of the parcel being sent out. My tracking link is not updating. Is my parcel lost?
Delays during peak seasons (e.g. Christmas and Black Friday) and Covid-related disruptions to delivery can be expected due to the overwhelming of international and local shipping networks.
We seek your kind and patient understanding should delays happen in these circumstances. To ensure the quickest resolution possible, please reach out to your local courier for an update before writing in to us!
It's been more than 3 months since my order, and I only just recalled that I did not receive my parcel. Help!
Orders where delivery has been attempted, but failed* are typically kept by the postal office for a short period of time. Please reach out to your local courier to check if it is possible to retrieve it! In the event that your parcel has been disposed of, the only way for you to get your order is to place another order with us.
*TrulyMine is not liable for any lost parcels due to postal service faults, wrong addresses or failure to receive parcels.
Worldwide. Our team of worldwide suppliers ensures that you get the memento you love and will treasure forever anywhere you are in the world
The best part? Shipping is free!
Due to a recent increase in demand, the current shipping time is now 20-30 days to your doorstep.
We are committed in ensuring all our customers get the right order with the best packaging, so do allow us up to 5 working days for us to process your order.
Do take extra care to make sure your shipping information is entered correctly!
Note: Due to Covid-19, shipping delays of up to 3 weeks can be expected. We seek your kind understanding during these uncertain times.
If you still have not received your order after 7 weeks we will refund it.
For efficiency reasons, in case of tracking errors or delivery problems, please get your tracking number and contact the national carrier in your country directly.
The carrier is responsible for the delivery of the package and has all the necessary information to inform you exactly and instantly where your package is located.
Please contact us only in case of dispute with the carrier.
There is no better way to express your love than with a customised gift ❤️
Whilst we currently do not offer express shipping as a default option, contact us at email@example.com if you require express shipping for a special occassion and we'd be happy to make arrangements with our couriers for you (subject to availability).
When opting for free shipping, please ensure that there is sufficient buffer time of up to 7 weeks to cater for Covid-related delays.